Returns Policy

The returned goods/products must be attached together with its original receipt and the goods/products shall be in good condition and order. Packaging or labelling shall also be in original state as per original shipping container received. If the goods/products has been used or installed, tampered or damaged by the customer, there will not be any refund. Platiform will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund in specific customer's  account within 3 to 5 working days.

Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At One Pharmacy, we take this great measure to ensure the highest quality of goods/products to all customers.

Please return your purchase to the following address:

Platiform Sdn Bhd

D-3aF-2 Garden Office @ Encorp Strand

No.12, Jalan PJU 5/1, Kota Damansara

47810 Petaling Jaya, Selangor Darul Ehsan


** You may navigate via Waze app or Google Map app by searching " Platiform Sdn Bhd" **

Please contact us at or +603-6158 1133 / 6336 / 6333 for more information.